Terms & Conditions

MyTVandInternet.com and its related pages, mobile sites, and apps (together, the "Site") are operated by MyTV Internet ("MyTV Internet," "we," "us," or "our").

These Terms & Conditions ("Terms") are a legally binding agreement between you (whether as an individual or on behalf of an organization) and us. By visiting or using the Site, or by placing an order through it, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

You must be at least 18 years old to use the Site, place an order, or submit content.

The Site is intended for users in the United States. If you access it from elsewhere, you are responsible for following your local laws.

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. For material changes, we will also post a notice on the Site. Your continued use of the Site after changes are posted means you accept the updated Terms.

We may change, suspend, or discontinue any part of the Site at any time. The Site may occasionally be unavailable because of maintenance or technical problems, and we are not liable for losses caused by downtime. We are not obligated to provide updates, corrections, or ongoing support for the Site.

How we collect, use, share, and protect personal information, including cookies, data retention, security, and your state privacy rights, is explained in our separate Privacy Policy, which is part of these Terms.

Service Communications

When you give us your phone number, you agree that we may contact you by call, text message (SMS/MMS), or prerecorded message about your account, order, installation, billing, and support. These messages are needed to provide service and are not marketing. Message and data rates may apply.

Marketing Communications (Optional)

You may choose to receive promotional messages by checking the optional consent box at checkout or elsewhere on the Site. Marketing messages may include promotions, special offers, product updates, and offers from our provider partners.

• Frequency: Up to 15 marketing messages per month (texts, emails, and calls combined).
• Not required: Consent is not a condition of any purchase.
• Duration: Your consent stays in effect until you revoke it.
• Message and data rates may apply.

How to Opt Out

You can stop receiving messages at any time by:

• Replying STOP to any text message
• Clicking unsubscribe in any marketing email
• Emailing a request to [email protected]
• Calling us at +1 (877) 552-4005

We will honor opt-out requests within 10 business days. After opting out of marketing, you may still receive service messages related to an active order or account where the law allows.

Sharing Your Phone Number

We may share your number with vendors who help us send service communications on our behalf. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Help and Carrier Notice

For help, reply HELP to any text or call +1 (877) 552-4005. Carriers are not liable for delayed or undelivered messages.

Recordkeeping

We keep records of consents and opt-outs to show compliance with the Telephone Consumer Protection Act (TCPA), FCC rules, and applicable state laws.

State-Specific Notice

Some states (including Florida, Oklahoma, Washington, and California) have additional telemarketing and text-messaging rules. By opting in, you acknowledge that automated marketing calls and texts may be considered telemarketing under state law, that this opt-in is your express written consent, and that you can revoke it at any time.

Welcome Message

After you opt in to marketing texts, you will receive a confirmation similar to:

MyTVandInternet: Thanks for signing up! You'll get exclusive offers and promotions, up to 15 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe.

The Site is for your personal, non-commercial use. You may view and print content for your own reference or to place an order with us. Unless we give written permission, you may not:

• Copy, modify, republish, sell, or create derivative works from Site content (text, images, graphics, software, pricing, or listings)
• Scrape the Site or use bots, spiders, or other automated tools to access or collect data
• Frame or mirror the Site on another website
• Use our name or trademarks, or those of our provider partners, in meta tags or hidden text
• Place an unreasonable load on our systems, interfere with the Site, or get around any access restrictions

Unauthorized use may result in legal action, including injunctive relief.

By using the Site, you confirm that:

• You are at least 18 years old and able to enter into a binding agreement.
• The information you give us is true, accurate, current, and complete.
• You will not access the Site by automated or non-human means.
• You will not use the Site for any illegal or unauthorized purpose.
• Your use of the Site will comply with all applicable laws.

If information you provide is false or incomplete, we may suspend or cancel your account or orders.

You agree not to:

• Collect or compile Site content or user data without authorization
• Deceive other users or try to obtain their confidential information
• Disable, bypass, or interfere with security features
• Harass, threaten, or abuse other users, our employees, or our agents
• Submit false reports or misuse customer support
• Upload viruses, malware, or tracking tools (such as unauthorized cookies or pixels)
• Overload or disrupt the Site or connected networks
• Remove copyright or proprietary notices
• Impersonate any person or misrepresent your affiliation
• Copy, decompile, or reverse-engineer Site software
• Use purchasing agents or bots to place orders
• Harvest email addresses or create accounts by automated means
• Use the Site to compete with us or for any unauthorized commercial purpose
• Use the Site for anything illegal

We cannot guarantee that other users will follow this Code of Conduct.

"Submissions" are reviews, ratings, comments, photos, videos, feedback, or other content you send us or post on the Site. When you make a Submission, you confirm that:

• It is your original work and reflects your honest experience
• You are at least 18 years old
• It is not false, offensive, hateful, illegal, or infringing on anyone's rights
• It does not include another person's personal information without their consent, or any harmful code
• You have not been paid or promised anything for it, unless you clearly disclose that

You keep ownership of your Submission, but you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable license to use, reproduce, edit, display, and distribute it in any media for business and promotional purposes. If you include your name or likeness, you allow us to display them alongside the Submission.

Feedback and suggestions about the Site are not confidential, and we may use them without paying you. You are responsible for your Submissions and agree to indemnify us for claims arising from them. We may not always be able to edit or remove a Submission on request.

We store certain data you send through the Site to operate and improve it. While we back up data regularly, you are responsible for the information you submit, and we are not liable for loss or corruption of that data.

All Site content, including text, design, graphics, logos, interfaces, code, and how they are arranged, is owned by or licensed to us and protected by U.S. and international intellectual property laws. Provider names and logos shown on the Site belong to their respective owners and appear for identification only. Except as allowed in these Terms, you may not use any Site content for commercial purposes without our written permission. All rights reserved.

MyTVandInternet.com helps customers compare and order TV, internet, and related services from third-party providers. The provider, not us, delivers the service, sets its terms, and is responsible for service performance, billing disputes with that provider, and equipment, unless we state otherwise in writing. Your service is also subject to the provider's own terms and policies.

The Site may link to third-party websites or show third-party content. We do not control or verify that content and are not responsible for it. A link does not mean we endorse a site, product, or service. When you leave the Site, these Terms no longer apply, so please review the other site's terms and privacy policy.

Prices, speeds, channel lineups, and availability shown on the Site are estimates, vary by address, and can change. Confirm final details with us or the provider before you order.

We may (but are not required to):

• Monitor the Site for violations of these Terms
• Take appropriate action against violators, including restricting access, removing content, or reporting to law enforcement
• Remove files or content that are too large or burden our systems
• Manage the Site to protect our rights and keep it running properly

The Site may contain typographical errors or inaccuracies in descriptions, pricing, or availability. We may correct them at any time without notice.

These Terms apply for as long as you use the Site. We may suspend or end your access at any time, including for violating these Terms or the law. If we terminate your account, you may not create a new account under your name, a false name, or someone else's name. We may also pursue any legal remedies available to us.

Informal Resolution First

Before filing any claim, contact us at [email protected] and allow at least 30 days to try to resolve the issue informally.

Arbitration

If we cannot resolve a dispute informally, it will be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at www.adr.org). This means you and we give up the right to a court or jury trial.

• Your share of arbitration fees will be limited as the AAA Consumer Rules provide. If the arbitrator finds the costs excessive, we will pay them.
• Arbitration may take place by phone, online, through written submissions, or in person in the county where you live or in Orange County, California.
• The arbitrator must follow applicable law and will issue a written decision.
• Either party may go to court to compel arbitration, pause a lawsuit while arbitration proceeds, or confirm, modify, or set aside an award.

Exceptions

The following do not have to be arbitrated:

• Claims that may be brought in small-claims court
• Disputes over intellectual property rights
• Claims involving theft, hacking, invasion of privacy, or unauthorized use of the Site
• Requests for injunctive relief

If any part of this section is found unenforceable, that part will be decided in court as described in the Governing Law and Venue section, and the rest of this section will still apply.

To the fullest extent the law allows, you and we agree that disputes will be resolved only on an individual basis. Neither party may bring, join, or recover in a class, collective, consolidated, or representative action, in arbitration or in court. An arbitrator or judge may not combine more than one person's claims unless both parties agree in writing.

The Site is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We are not responsible for:

• Errors or inaccuracies in content
• Personal injury or property damage resulting from use of the Site
• Unauthorized access to our servers or the information stored on them
• Interruptions of the Site
• Viruses or harmful code passed through the Site by third parties
• Losses resulting from use of any content on the Site

We do not guarantee products or services offered by third-party providers or advertisers, and we are not responsible for monitoring your transactions with them.

To the fullest extent the law allows, we and our directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, or data, arising from your use of the Site, even if we were told such damages were possible.

Our total liability for any claim will not exceed the amount you paid directly to us in the six (6) months before the claim arose, or $100 if you paid us nothing.

Some states do not allow these limits, so some may not apply to you, and you may have additional rights.

You agree to defend, indemnify, and hold harmless MyTV Internet and our affiliates, officers, agents, partners, and employees from third-party claims, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Site
• Your breach of these Terms
• Your breach of the representations you make in these Terms
• Your violation of any third party's rights, including intellectual property rights
• Any harmful act you commit toward another Site user

We may take control of the defense of any such claim at your expense, and you agree to cooperate. We will make reasonable efforts to notify you of any such claim.

These Terms, our Privacy Policy, and any dispute related to the Site are governed by the laws of the State of California, without regard to conflict-of-law rules, and by the Federal Arbitration Act for the arbitration section.

Any dispute that is not arbitrated will be brought only in the state or federal courts located in Orange County, California, and you consent to the jurisdiction of those courts.

Any claim must be filed within one (1) year after it arises, unless the law requires a longer period.

The Site is not designed to meet industry-specific requirements such as HIPAA, FISMA, or GLBA. Do not use the Site in a way that would make those laws apply.

Visiting the Site, emailing us, and completing online forms are electronic communications. You agree that agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing. You consent to the use of electronic signatures, contracts, orders, and records.

• No waiver: If we do not enforce a provision, that does not waive our right to enforce it later. A waiver is valid only if it is in writing and signed by an authorized representative.
• Severability: If any provision is found unenforceable, the rest of these Terms remain in effect.
• Assignment: We may assign our rights and obligations under these Terms. You may not assign yours without our written consent.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Relationship: These Terms do not create a partnership, joint venture, employment, or agency relationship.
• Entire agreement: These Terms and our Privacy Policy are the entire agreement between you and us regarding the Site.

If you are a California resident and we have not resolved your complaint to your satisfaction, you may contact the state's consumer complaint office:

Complaint Assistance Unit, Division of Consumer Services
California Department of Consumer Affairs
1625 North Market Blvd, Suite N 112
Sacramento, CA 95834
Phone: (916) 445-1254 or (800) 952-5210

California privacy rights are described in our Privacy Policy.

Questions about these Terms, or want to resolve a complaint? Contact us:

MyTV Internet (MyTVandInternet.com)
20271 SW Acacia St. Suite 234
Newport Beach, CA 92660
Phone: +1 (877) 552-4005
Email: [email protected]