Privacy Policy

General, non-identifying information. We may collect demographic details that don't identify you on their own, such as age range, gender, and the products or services you're interested in.

Personal information you choose to give us. We only collect personal information that you provide voluntarily, but some features require it, for example when you:

• Create an account on the Site
• Check service availability or place an order (name, service address, phone number, email)
• Enter a sweepstakes, contest, or promotion run by us or a partner
• Sign up for special offers
• Email, call, or chat with us
• Submit payment information to purchase products or services
• Provide identity-verification or credit-check details that a provider requires to process your order

Call recordings. Calls with our team may be recorded for quality, training, and compliance purposes, where permitted by law and with any required notice.

We may collect additional personal or non-personal information in the future. If we do, we will update this policy.

When you visit the Site, we may automatically collect information about your device and visit, including:

• IP address and domain name
• Browser and device type
• Date and time of access
• The website that referred you to us
• Pages you view on the Site

We use this information to run and maintain the Site, keep the service quality high, understand which services are most popular, and produce overall usage statistics. Browsing activity on the Site may also be used to show you content and offers that match your interests.

We use information to:

• Check service availability at your address and place orders with providers
• Send order updates, installation reminders, billing notices, and support messages
• Respond to your questions and requests
• Send marketing messages if you have opted in
• Personalize content and offers on the Site
• Operate, secure, and improve the Site
• Prevent fraud and meet our legal obligations

We do not sell, rent, or lease our customer lists or your personal information.

We may share information only in these situations:

• Service providers: trusted companies that help us with order processing, payments, hosting, analytics, customer support, email or postal mail, deliveries, and fraud prevention. They may use your information only to provide those services to us and must keep it confidential.
• TV, internet, and home-service providers: the providers whose services you choose, so they can process and fulfill your order.
• Partner offers: we may contact you ourselves about an offer from a business partner that may interest you. When we do, we do not hand over your name, email, address, or phone number to that partner.
• Business transfers: a buyer or successor company in connection with a merger, acquisition, or sale of assets.
• Legal and safety reasons: we may disclose information without notice when required by law or when we believe in good faith it is necessary to (a) comply with the law or legal process served on us; (b) protect our rights or property; or (c) act in an emergency to protect the safety of our users or the public.

We do not share your information for cross-context behavioral advertising without your consent.

Our Partners

The partners we currently work with to help process and fulfill orders are listed below. They may use your information only to provide services related to your request and must keep it confidential. Text messaging opt-in data and consent are never shared with partners for marketing (see Section 5).

We will update this list when our partners change.

When you opt in to text messages from MyTV Internet (for example, by checking the SMS consent box on a form on the Site), we will use your phone number to send messages about your service request, order status, installation, billing, equipment support, and, if you opted in to marketing, occasional offers related to our TV and internet services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

• Frequency: service message frequency varies with your order. Marketing messages are limited to up to 15 per month.
• Rates: message and data rates may apply.
• Opt out: reply STOP to any message at any time.
• Help: reply HELP to any message or call +1 (877) 552-4005.
• Carriers are not liable for delayed or undelivered messages.

More detail on call, text, and email consent is in Section 4 of our Terms & Conditions.

We use cookies, pixels, device identifiers, and similar technologies to:

• Operate and secure the Site
• Remember your preferences
• Measure traffic and performance
• Show relevant advertising and promotions

You can control cookies through your browser settings and opt out of certain ad tracking using industry opt-out tools. Turning off cookies may cause some Site features to stop working. We honor Global Privacy Control (GPC) browser signals as an opt-out of sharing where the law requires.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as we need it for the purposes described in this policy, to meet legal and accounting obligations, to resolve disputes, and to enforce our agreements. When we no longer need it, we securely delete or anonymize it. Consent and opt-out records are kept as long as needed to demonstrate compliance with the TCPA and related laws.

If a data breach involving your personal information creates a real risk of significant harm, we will notify you and the appropriate authorities as required by law.

If we ever collect biometric information (such as a voiceprint or facial scan) for identity verification or fraud prevention, we will first get your explicit consent, use it only for that purpose, and delete it once verification is complete or within the time the law requires, whichever comes first.

The Site is intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has given us information, contact us using the details below.

The Site is hosted in the United States. If you access it from outside the U.S., your information will be transferred to, stored, and processed in the U.S. or other countries where our service providers operate, which may have different data-protection laws than your home country.

If you are a California resident, you have the right to:

1. Know what personal information we collect, where it comes from, why we use it, and whom we share it with
2. Delete personal information we collected from you, subject to legal exceptions (such as tax, fraud prevention, or legal compliance)
3. Correct inaccurate personal information
4. Opt out of sale or sharing, including for cross-context behavioral advertising (we do not sell personal information)
5. Limit the use of sensitive personal information (such as Social Security numbers, financial account details, or precise location) to what is needed to provide services
6. Not be discriminated against for exercising these rights

Residents of other states with consumer privacy laws may have similar rights, and we will honor requests as those laws require.

Email [email protected] or call +1 (877) 552-4005. We may need to verify your identity before acting on your request. An authorized agent may submit a request on your behalf with proof of authorization. We will respond within the time required by law (generally 45 days for California requests).

We may update this policy from time to time and will change the "Last updated" date when we do. For significant changes to how we handle personal information, we will also let you know by email (to the address on your account, if you have one) and/or by posting a prominent notice on the Site. Continued use of the Site after changes are posted means you accept the updated policy.

Questions or comments about this policy? If you believe we have not followed it, please contact us:

MyTV Internet (MyTVandInternet.com)
20271 SW Acacia St. Suite 234
Newport Beach, CA 92660
Phone: +1 (877) 552-4005
Privacy: [email protected]